1. SUBSCRIPTION TO OUR SERVICES
Before subscribing to our services, you must carefully read the terms and conditions.
Violation of any of the terms and conditions of the services we provide may result in the
suspension or cancellation of the services you subscribed to.
Subscribing to the services implies knowledge and acceptance of our terms and conditions
for using our service.
It is advisable to regularly read our terms and conditions to stay informed of
updates or changes.
You should not subscribe to our services if you do not agree with our conditions or have
doubts that you want clarified in advance.
Our services are not intended for minors. If you are under 18 years of age, you should not
subscribe to our services.
2. RESPONSIBILITIES
CRIATIVATEK is not responsible for damages resulting from interferences, interruptions, computer viruses,
hacker attacks, or operating system failures or disconnections that may temporarily prevent
access, navigation, or service provision to Users.
We cannot guarantee that after a hacker attack, it will be possible to recover the website/online store.
CRIATIVATEK cannot be held responsible for losses or damages resulting from hacker attacks.
We are not responsible for the loss of information on your online store, website, emails, web hosting account,
or other services provided by us.
We do not guarantee that the service provided is 100% error-free or bug-free.
We do not guarantee that the services we provide work 100% on all browsers and computers.
The customer acknowledges and accepts that it is not possible to guarantee continuous, uninterrupted use
of our services, and there may be situations where the platform on which the services are provided is unable
to function properly, leading to a service interruption.
The customer who acquires our services is solely responsible for what happens within their web hosting account
on the server or on the web platforms provided by us, even if these problems have been caused by third parties.
CRIATIVATEK is not responsible for the actions that our customers or third parties take on the server or on
the web platforms provided by us.
When you subscribe to our services, you will have access to a password to manage your website, online store,
or other services. The password is unique, personal, and non-transferable, and it is your responsibility
to use it properly and keep it confidential. We are not responsible for any failure, loss, or theft of
the password or any other act that jeopardizes the correct operation of the subscribed services.
By subscribing to our services, you are responsible for any activity and content (videos, photos, texts, links, etc.)
that you publish on your website or online store or that you place in your web hosting account.
It is prohibited to insert content on our servers, websites, or online stores or any information whose content
is obscene, pornographic, illegal, or that may jeopardize the security, privacy, or intellectual property
of anyone, including copyrights, trademarks, patents, etc.
The use of our services is entirely your responsibility. You should not transmit, advertise, distribute, sell,
display, or publish any information, software, data, files, or any other material that violates any law or regulation.
We do not guarantee that the quality of our services meets your expectations.
It is the responsibility of the user of our services to ensure that the changes made to their online store,
website, web hosting, or other services do not jeopardize the viability, storage, or security of existing data and proper operation.
You should not use our services for any illegal or unauthorized purpose that violates laws and regulations.
Our services are provided using quality servers that comply with all security policies; however,
we cannot guarantee the total security of the server, and we cannot be held responsible for any loss, misuse,
or by third parties, of any data captured or stored on the server.
CRIATIVATEK cannot be held responsible for losses or damages resulting from the correct operation of
the services provided, their suspension, or cancellation.
3. EMAIL SENDING/RECEIVING/MAILING LISTS AND SPAM
CRIATIVATEK servers cannot be the source or intermediaries in the transmission of "SPAM".
We consider "SPAM" to be all unsolicited emails targeting newsgroups and Emails. Sending emails to third-party
acquired email address listings is considered spam.
If your account is involved in "SPAM" activities, CRIATIVATEK reserves the right to cancel it without any refund.
CRIATIVATEK is not responsible for any data loss and damages that may result from it.
There is a limitation of sending 300 emails/hour per SMTP.
Checking emails by POP3 is limited to 30 checks/hour.
CRIATIVATEK cannot be held responsible for losses or damages resulting from the correct operation of
the services provided, their suspension, or cancellation.
4. BACKUPS
It is the client's obligation to maintain backups of all their files, databases, or any
other content in their web hosting account, website, or online store. CRIATIVATEK has backup
systems, but under no circumstances can be held responsible for content loss. The client is
responsible for their content and should make backups.
All clients should make security backups before any changes that may compromise the
integrity of the contracted services.
In certain situations, CRIATIVATEK may provide the backups it has; this type of support
incurs a previously budgeted cost presented to the client.
5. SUPPORT
CRIATIVATEK provides support via email. The response to support requests is not subject
to an average response time.
Our offices operate between 10:00 am and 6:00 pm, Monday to Friday, closed on Saturdays,
Sundays, and holidays.
Our support is limited to problems with the services acquired by the customer.
The customer is responsible for having all the necessary equipment for the full use of
the services acquired, both in terms of hardware and software. The configuration of these
equipment and its subsequent use is the customer's responsibility and is not covered by the
support provided by us.
Problems related to programming errors, changes in computer systems, email configuration,
lack of knowledge of use, or others that require action by the CRIATIVATEK team may be subject
to a fee, budgeted by our team and approved in advance by the customer.
If you need support, you can send us an email to [email protected] or fill out the
support form provided on our website.
6. VALUES, PAYMENTS, AND INVOICING
CRIATIVATEK reserves the right to, at any time, change the price list of the services sold.
Payments must be made up to 5 working days before the indicated date of expiration of
the services we provide. If payment is not made within the stipulated period, we reserve the
right to suspend or cancel the services, and CRIATIVATEK cannot be held responsible for any
resulting losses or damages.
All services provided by us are subject to invoicing. After receiving payment, CRIATIVATEK
will provide the corresponding electronic cash sale. In extraordinary situations, we may send
an advance invoice at the customer's request.
Payment reminders will be sent 30, 15, and 5 days in advance via email. After the services'
expiration date, they will be suspended or canceled. CRIATIVATEK is not responsible for any
data loss and damages that may result from it.
For the reactivation of services, there is a reactivation fee. Please note that some services
may not be reactivated after they have expired.
CRIATIVATEK reserves the right to suspend and/or cancel all services acquired by our
customers if there are outstanding payments for more than 30 days. The customer will be
notified by email to make the outstanding payments, and if the payment is not made within
a maximum of 5 days, all services associated with that customer will be canceled.
The customer is responsible for keeping all contact/billing data updated, and CRIATIVATEK
cannot be held responsible for problems resulting from this situation.
CRIATIVATEK cannot be held responsible for losses or damages resulting from the suspension
and cancellation of services.
7. SUSPENSIONS AND CANCELLATIONS
CRIATIVATEK reserves the right to suspend and/or cancel the services acquired by our
customers. If the cancellation is due to a violation by the customer of any of the service
conditions described in this document, no refund will be made.
Customers can cancel the service at any time; this does not obligate CRIATIVATEK to
provide a refund.
Our servers cannot be the source or intermediaries in the transmission of "SPAM." If your
account is involved in "SPAM" activities, we reserve the right to suspend or cancel it without
any refund. There is a limitation of sending three hundred emails/hour per SMTP.
The customer can cancel the services they subscribed to at any time; there are no contracts.
When canceling the plan related to our services, all your content will be deleted from our
servers.
CRIATIVATEK reserves the right to suspend and/or cancel all services acquired by our
customers if there are outstanding payments for more than 30 days. The customer will be
notified by email to make the outstanding payments, and if the payment is not made within
a maximum of 5 days, all services associated with that customer will be canceled.
CRIATIVATEK cannot be held responsible for losses or damages resulting from the suspension
and cancellation of services.
8. PRIVACY POLICY
CRIATIVATEK values privacy in the services it provides to its customers.
Your data will never be provided to third parties. The customer is responsible for the
accuracy of the data communicated to CRIATIVATEK.
If any public or state entity requests the information of a specific customer, we will
not hesitate to transmit it.
9. COOKIES
We only use Analytical Cookies that store statistical information.
Cookies are small text files that a website, when visited by the user, places on their
computer or mobile device through the internet browser.
The cookies used do not collect information that identifies the user. Cookies collect
generic information, such as how users arrive and use the sites or the region/countries
through which they access the site, etc.
Cookies only retain information related to your preferences.
At any time, the user can, through their internet browser, decide to be notified about
receiving cookies, as well as block their entry into the system.
Cookies are used to help determine the usefulness, interest, and number of uses of
websites, allowing faster and more efficient navigation and eliminating the need to
repeatedly enter the same information.
Cookies have different functions:
Essential Cookies - Some cookies are essential for the proper functioning of the site.
Analytical Cookies - Analytical cookies allow the memorization of how a particular
website is navigated, with the purpose of presenting products or services that meet the
user's needs, through website monitoring. Examples include storing the most visited pages,
time on each page, searched products or services, etc. These cookies store statistical
information.
Functionality Cookies - Functionality cookies store user preferences regarding the use
of the site so that it is not necessary to reconfigure the site each time it is visited.
Third-party Cookies - They are used to measure the success of third-party applications
and the effectiveness of third-party advertising.
Types of Cookies:
Permanent Cookies - They are stored at the internet browser level on your access devices
(PC, mobile, and tablet) and are used whenever the user makes a new visit to the site.
They are generally used to direct navigation according to the user's interests, allowing us
to provide a more personalized service.
Session Cookies - They are temporary, remaining in your internet browser's cookies until
you leave the site. The information obtained allows identifying problems and providing a
better browsing experience.
10. APPLICABLE LEGISLATION
These general conditions of the services provided by us, as well as the entire
relationship between CRIATIVATEK and the customer regarding them, will be governed by
Portuguese law, expressly submitting the parties to the jurisdiction of the Judges and
Courts of Portugal.
CRIATIVATEK is a brand of the company Horizonlevel, Lda with VAT: 513354166 created to
promote domain registration services, web hosting, website creation, online stores, digital
marketing, and graphic design services.
11. DISPUTES
In case of a dispute, the consumer can resort to an Alternative Consumer Dispute
Resolution Entity:
Consumer Conflict Arbitration Center of Leiria
More information on the Consumer Portal www.consumidor.pt
12. MORE INFORMATION
For more information about the terms of use of our services that are not described and
therefore raise questions, send us an email to: [email protected]
We will be happy to clarify any doubts and provide the information you desire.
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